Our unique quality assurance audit measures in excess of 240 standards in different departments over a two day/ one night period. The report that is generated is both quantitative and qualitative in composition. The benefits of our audits are that they help with:
- Identifying revenue generating missed opportunities.
- Identifying training needs and requirements.
- Benchmarking your business against others in the area.
- Making management and staff more accountable and realising short comings.
- Identifying problem areas within your property
The Inspection Process:
- The typical inspection is carried out over a two day/one night period.
- The inspection is unannounced to ensure a typical guest experience.
- All departments that make up the customer experience are analysed.
- At the end of the inspection the "Hotel Inspector" will announce himself and a verbal feedback takes place.
- The full report that follows consists of a detailed quantitative and qualitative analysis.
The Report:
The report format is in four parts:
- Digital Recordings — wherever a telephone conversation takes place (i.e. reservations or room service) the call is recorded and then transcribed so that the client is able to see the exact conversation that took place between the "Hotel Inspector" and the employee.
- The Standards — the largest part of the report consists of 120 standards marked in the different departments analysed. These provide a percentage score for each department and an overall score for the Hotel/B&B/Restaurant.
- The Narrative — following each departmental assessment, a qualitative narrative summary is given which provides observations of the "Hotel Inspectors" overall experience as well as specific detail (i.e. names of employees) leaving no grey areas of interpretation.
- Photographs — during the inspection digital photographs are taken where possible such as before and after the servicing of the room. This gives the hotel additional information in the form of a visual record.
You provide the following:
- One overnight stay including Dinner (were applicable) and breakfast.
- Access to the operating areas and departments.
- Meeting with you the manager and were applicable individual department heads.
- A brief summary of your current market segments and occupancy levels.
- Any guest's questionnaire and comments left on review sites
Where and what do we inspect:
- Hotels, B & B's, Conference Venues, Catering outlets, Resorts, Restaurants
- This offer is only valid in England and Wales. For other areas travel expenses are added.
Who are we:
- Our experience in the hospitality world has been established over the past 45 years and has taken us to many parts of the world including mainly the UK, The Middle East, Africa, The Caribbean, Germany, Switzerland and even Papua New Guinea.
- Our Hotel Inspector has been trained at the famous Four Season Hotel in Hamburg, Germany. Davos & St. Moritz in Switzerland. The Hilton Hotel London and many other well established hospitality businesses.
- We have been servicing the hospitality industry since 1996 via our online portal hotelier.
- We are Alliance partners with Procter & Gamble advising on freshness and cleanliness.
This offer is valid during April, May and June and is on a first come first served basis and only 50 slots are available for a service, which normally would set you back well over a thousand pound. We know that times are harsh and the importance of quality is ever more important to any hospitality operator attracting guest's in a competitive market.
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Try us out for visits during April, May & June!!! Click here for further information
We are so confident that you are impressed with our service that we give you a 100% money back guarantee if you are not satisfied with our quality assurance audit and services!
We are also happy to accept accommodation or restaurant vouchers in lieu of part payment in order to help with your cash flow. The vouchers will be sold through our membership and would generate extra and new business for your establishment.
You can contact us for this option at inspector@hotelier.com
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