We met Horst H. Schulze in Dusseldorf, Germany at Breidenbacher Hof, a Capelle Hotel, for an exclusive interview about new hotel projects, failed luxury hotels, highest service standards and his childhood in Germany.
Horst Schulze revolutionized the hotel industry, creating one of the most recognizable international brands, forever altering the very nature of customer service by creating a culture of “ladies and gentlemen serving ladies and gentlemen.” A charismatic leader and entrepreneur with an intimate understanding of market demands, he created a legion of loyal customers by raising the bar for customer service expectations to previously unimagined levels. Schulze provides audiences with successful service-oriented strategies to build and maintain lasting customer relationships that keep them coming back for more. A man of rare ability and prophetic vision, Schulze himself was named “Corporate Hotelier of the World” by HOTELS magazine and was awarded the Ishikawa Medal for his contributions to the quality movement. Currently chairman and CEO of The West Paces Hotel Group, Schulze is launching the newest standard in luxury hotels, Solis Hotels and Resorts and Capella Hotels and Resorts, creating an unmatched tier of customer service.
HOTELIER TV International Exclusive - Karen Lynn Dixon with Joseph D. Cinque
HOTELIER TV International anchor woman Karen Lynn Dixon on Die Deutschland vessel in Germany - Exclusive interview with Joseph D. Cinque, President of the American Academy of Hospitality Sciences.
Six Star Diamond Award for the MS DEUTSCHLAND: International Award Emphasizes Top Quality -- „Traumschiff" is honoree of the American Academy of Hospitality Sciences founded by Frank Sinatra -- Full marks in international grading system -- MS DEUTSCHLAND, the only cruise liner under German flag, is already honoured with the national „5 Star Superior" classification of DEHOGA.
Kurt Ritter, 35 Years of Legendary Leadership at Rezidor
The Swiss hotelier Kurt Ritter celebrates his 35th anniversary with Rezidor. In 1976, he joined the company as General Manager of the SAS Luleå Hotel in Sweden. Since 1989, he heads Rezidor as the President & CEO, and is most probably the longest serving Chief Executive Officer of the hospitality industry. Rezidor’s Board of Directors recently extended Ritter’s contract until 2015.